Trusted Repair Services
At AutoMax, we make sure all our vehicles are inspected for safety and reliability before we offer them for sale to our customers. All vehicles purchased at AutoMax come with one of the best used-car warranties in the industry. This doesn’t, however, mean that you’ll never need maintenance or repair work done.
Our trusted partners will take care of your maintenance and repair needs.
AutoMax partners with a network of authorized repair shops in North Carolina that are well-versed in our warranty coverage. These shops have direct access to our warranty and claims coordinators and understand how to work with our warranty partner, Assured Vehicle Protection. These repair shops will take great care of you and ensure that all repairs covered under warranty are handled properly. They’ll also make sure the warrantied repairs are paid for by the warranty company, and not by you. Our goal is to make all aspects of car care and maintenance easy for you.
If you choose to use a shop other than one of the partner shops listed below, you will have to pay for the repairs in full and then file a claim with Assured Vehicle Protection for reimbursement. Our service coordinators will be happy to help you with the paperwork necessary to file for reimbursement.
If, at any time, you need immediate roadside pick-up, please call 877-262-1705.
AutoMax’s trusted partners include the following repair shops. We prefer East Carolina Tire and use them whenever possible. All of these shops participate in our free oil change program. Many of them also waive charges for items such as diagnostic analysis, shop supplies, and test-drive time. These are charges that are not covered under our regular warranty. If you choose to use a non-authorized repair shop, you will be responsible for these charges when you pick up your vehicle.
AutoMax Trusted Partners
If you need a rental car while yours is being repaired, we can help with that. If rental charges are included under your warranty coverage, call A-1 Auto Rental to arrange a rental car while yours is in the shop. A-1 Auto Rental is the only approved rental car company under the AutoMax warranty program. All rentals must be picked up and returned to the nearest AutoMax location.
While our warranty is one of the most comprehensive warranties you’ll find anywhere, there are times when you may need repairs that are not covered under the warranty. We can help here, too. Non-warrantied repairs may be added to your account within the first 18 months of your loan, giving you a little extra time to pay for them. If you qualify for this option, you’ll be asked to pay one-third of the repair cost up-front and then schedule payments to take care of the balance within 12 months of the repair being completed. This option is only available for customers who are current on their account.
If a non-warrantied repair is necessary and you need a rental car while the repair is being made, rental cars are available at a discounted rate for your convenience.
We have you covered.
AutoMax is always updating and adding to our warranty to make it the best it can be for our customers. For the most recent version of the warranty, contract, and coverage details, click here.
For questions about the AutoMax warranty, please contact any of the folks below. They’ll be happy to answer questions and help you through the process of filing a claim.